An update on our credit system

Important Update to Your Account Credit

We're making some changes to how account credit works at Paw Paddock, and we want to make sure you have all the information you need.

What's changing?

From Wednesday 27th May 2026, account credit will expire 6 months from the date it is issued. Any unused credit will be automatically removed from your account at the end of this period and cannot be reinstated.

How does the block system work?

Credit is stored in individual 'blocks', and you can use multiple blocks across bookings. Don't worry about which block gets used first — we'll always draw from your oldest block first, so you get the maximum time to use your balance.

Where can I see my credit?

The new system is now live! Log into your account and head to your Bookings page, where you'll find a new 'Credit' section. From there you can view all your credit blocks, both active and expired — so you always know exactly where you stand.

What about my existing credit?

If you already have credit on your account, we've got you covered. All existing credit has been migrated into a single block, with a 6-month expiry from 27th May 2026. Log in to check your balance and expiry date.

Any questions?

We've updated our Terms & Conditions to reflect these changes. If you'd like to know more, give us a call on 01243 963952 or drop us an email at bookings@pawpaddock.co.uk — we're always happy to help.