Terms and conditions

1.0 How Paw Paddock Works

1.1 Number of dogs allowed per session

Due to planning permission, Paw Paddock is restricted to a number of dogs per session, per paddock. If you do not abide by this limit, then you will be asked to leave the paddock without being offered a refund or reschedule of your booking, if this happens on multiple occasions you will be blocked from using any paddock in the future. Here outlines the limitations for each paddock;

1.1.1 3 dogs per session at East Meon

1.1.2 3 dogs per session at Fareham

1.1.3 3 dogs per session at Bullington  

1.1.4 3 dogs per session at Westbourne

1.1.5 3 dogs per session at Ashington

1.1.6 4 dogs per session at Portsdown Hill

1.1.7 4 dogs per session at Wickham East

1.1.8 4 dogs per session at Horsham

1.1.9 4 dogs per session at Andover

1.1.10 4 dogs per session at Mapledurwell

1.1.11 4 dogs per session at Moundsmere

1.1.12 4 dogs per session at Romsey

1.1.13 4 dogs per session at Upham

1.1.14 4 dogs per session at Worthing

1.1.15 4 dogs per session at Cuckfield

1.1.16 4 dogs per session at Liss

1.1.17 4 dogs per session at Balcombe

1.1.18 4 dogs per session at Shripney

1.1.19 4 dogs per session at Wickham West

1.1.20 4 dogs per session at North Waltham

1.1.21 6 dogs per session at Donnington

1.2 Duration of booking and buffer period

1.2.1 Each session is 25-minutes or 55-minutes; this is to allow a 5-minute buffer period so customers do not come into contact with one another due to reactive dogs using the field.

1.2.2 If you arrive late or delayed when using the paddock this does not mean you can overrun into the 5-minute buffer period and beyond.

1.2.3 If Paw Paddock sees or get reports that you are not leaving on time, we have the right to remove access to the paddocks and block you from using them in the future.

1.2.4 If the previous appointment is still in the paddock when your booking is due to start, please inform Paw Paddock immediately on 01243 963952.

1.3 Opening Times

All paddocks run in daylight hours, so these differ throughout the year. If Paw Paddock sees you using the paddock outside of these times, they have the right to remove you from the premises and call the police – this is trespassing.

1.4 Etiquette

1.4.1 Please arrive a few minutes before the start of your session. When you arrive at the paddock, you must remain in your car until the person before has vacated the paddock. If you arrive early please ensure you wait in a safe place, out of sight of the paddock to avoid distractions to customers within the paddock.

1.4.2 You must enter the paddock and close the gate before letting your dog(s) out of your vehicle to ensure the safety of the dog(s), nearby road users and members of the public.

1.4.3 Please respect the neighbours. If your dog persistently barks Paw Paddock have the right to withdraw your use of the paddocks.

1.4.4 Do not use equipment in wet or icy conditions as surfaces become slippery. Paw Paddock takes no responsibility for any dog that gets injured from using any of equipment in the field.

1.4.5 This agreement does not create any rights over the land and clients hiring the field accepts the Landowner and Paw Paddock maintains control and possession of the dog paddock at all time. Paw Paddock and the Landowner reserve the right to access the field while you are in the paddock but Paw Paddock won’t allow multiple bookings.

1.4.6 Abusive behaviour towards our staff and other customers will not be tolerated, and will result in a ban from our services.

2.0 At your own risk

2.1 The paddocks are large outdoor spaces, they contain areas of uneven ground which could be concealed under long grass or other vegetation, has overhanging branches from trees around the edges which may fall or have fallen and could contain other hazards consistent with the countryside.

2.1.1 Our paddocks do not offer any artificial lighting due to our planning constraints, therefore in the winter months, we do ask that all customers prepare before hand for their sessions, i.e., with torches or headlights.

2.2 Use of the paddock shall be entirely at your own risk. The Landowner/Paw Paddock accepts no liability for the death of, or injury to, any person/dog or for damage to any property. We also accept no liability for any losses, claims, actions, damages, costs/expenses or other liability incurred by you during the use of the paddock.

2.3 You must not seek to limit Paw Paddock or the Landowner's liability for the death or personal injury of a customer or dog caused by negligence. Notwithstanding Clause 2.2, if Paw Paddock is held liable to the customer for anything except death or personal injury, its liability will be limited up to £10 million.

2.4 You agree not to let anyone else into the paddock other than friends or family members you have brought with you to enjoy walking your dogs.

2.5 By bringing friends or family, or sending somebody in place of you, you agree that you take full responsibility for their safety and for ensuring that they abide by these terms and conditions at all times whilst using the field.

2.6 Any use of our agility equipment is completely at your own risk and you are totally responsible for the welfare of your children and your dog(s) at all times.

2.7 Users must report any accident, incident or injury to us immediately by contacting bookings@pawpaddock.co.uk or calling on 01243 963952.

2.8 Paw Paddock requires all customers' dogs to be covered by valid third party liability insurance before using the fields.

2.9 Access to some of the paddocks are on private land, you should only use this access when you have a booking with Paw Paddock.

2.10 Some paddocks are located on working farms, you should be aware of this and accept any risks of entering a working farm especially if your dog was to escape or get injured and comply with any requirements of landowners. Please be aware, due to the location of some paddocks local farmers do use bird scarers and occasionally there will be livestock close by. Unfortunately, this is out of our control.

3.0 Child safety

3.1 You are welcome to bring your children to the field, but they must be supervised at all times, and you are responsible for making sure that they do not injure themselves or break any of these terms and conditions.

3.2 Please be aware that the field has not been made child safe, and users must respect the area and contents.

3.3 Children must not be allowed to climb the fences, gates or agility equipment and anyone under the age of 18 must be accompanied by an adult.

4.0 Fencing

4.1 Although Paw Paddock will be inspecting and maintaining the fence regularly, holes or other damage to the fence may occur from time to time due to a number of reasons including digging by dogs or other animals, falling trees or branches, and general wear and tear. If you become aware of any issue with the state of the fence, please let Paw Paddock know immediately and they will make our customers and maintenance team aware by emailing bookings@pawpaddock.co.uk or calling us on 01243 963952.

4.2 Paw Paddock aims to be a safe space where you can confidently let your dog(s) off lead without having to worry about recall/the presence of another dog(s). Nevertheless, in the absence of any negligence, Paw Paddock are not responsible for your dog(s) escaping and/or leaving the paddock, or you encountering another dog(s). Paw Paddock doesn’t accept any responsibility for dogs escaping, or any damage, injury or death resulting from a dog either escaping from the field or a dog that they may encounter. You must ensure that, at all times during the use of the paddock, you act as a responsible dog owner.

4.3 The majority of the fence boundaries are 6 foot (or similar) in height. If your dog(s) breach these boundaries, Paw Paddock will not be held responsible. It is totally and completely your responsibility to gauge your dogs ability of escaping from these boundaries.

5.0 Parking & valuables

5.1 Vehicles are parked at owner’s risk. Paw Paddock cannot be held responsible for any accidents, damage or loss incurred to vehicles or their contents and valuables.

5.2 Please only park on the hardstanding within the field gate and not outside it in any circumstance. Do not park or drive on the grass.

5.3 A maximum of 2 cars are allowed per visit.

5.4 No one is to arrive on site before their allotted time.

5.5 Please be courteous of other users of our car park area and do not block in any other car at any time.

6.0 Bookings, Credit and Refunds

6.1 Bookings

6.1.1 All bookings must be paid for in advance.

6.1.2 Payments are to be made via the Paw Paddock website directly, they do not accept cash payment (left at the field or otherwise).

6.1.3 It is possible to both cancel 24-hours prior to your session or reschedule bookings by logging into your account via the Paw Paddock website or app. If you are past the 24-hour cancellation period you will not be able to reschedule or get a refund for your booking. Paw Paddock will not provide a refund for sessions cancelled due to weather conditions within the 24-hour cancellation period.

6.1.4 Paw Paddock reserve the right, at their absolute discretion, and for any reason to amend or cancel a booking at any time before the commencement of slots; and

6.1.5 If Paw Paddock does amend or cancel a booking, Paw Paddock shall be entitled to offer either an alternative date and time, or an account credit; and

6.1.6 If Paw Paddock offers an alternative date and time, and the customer does not wish to proceed with the amended booking, Paw Paddock will provide a full refund.

6.2 Credit and Refunds

6.2.1 Issuance of Credit - Credit may be issued by Paw Paddock, following a cancelled booking or at the discretion of management.

6.2.1 Validity Period - Credit is valid for 6 months from the date of issue. Any unused balance will expire automatically at the end of this period and will not be redeemable thereafter.

6.2.3 Redemption - Credit may be applied toward any booking at Paw Paddock, including single sessions or block bookings. It cannot be used to purchase third-party products or services unless expressly stated.

6.2.4 Partial Redemption - Credit may be used in full or in part. Any remaining balance will remain on the account subject to the original expiry date.

6.2.5 Non-Transferable - Credit is linked to the registered account holder and may not be transferred to another person or account.

6.2.6 Cancellations & Refunds - When you cancel a session with us you will have the choice to receive a refund or credit your account with us. If Paw Paddock has to cancel for any particular reason, you will receive a refund and the money will return into your bank account within 5-10 business days. If you don't receive this within the specified time scale, please email bookings@pawpaddock.co.uk or call us on 01243 963952.

6.2.7 Unforeseen Circumstances - Where a booking is cancelled by Paw Paddock — including due to adverse weather, field maintenance, or circumstances beyond our control — Credit will be issued by Paw Paddock, please contact us directly if you require a refund.

6.2.8 Expiry Notification - Paw Paddock will endeavour to notify account holders of upcoming credit expiry by email or SMS where contact details are held. It remains the customer's responsibility to monitor their credit balance and expiry date.

6.2.9 Statutory Rights - Nothing in these terms limits or affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation.

7.0 Doggie & owner etiquette

7.1 Etiquette in our paddocks

7.1.1 It is your responsibility to pick up your dog poo, Paw Paddock provides biodegradable poo bags and bins to make it an easy task, this also means keeping an eye on your dog to make sure you don’t miss them pooing around the paddock. Spot checks do take place, if you are caught not picking up your dogs poo, Paw Paddock have the right to ask you to leave or if you are a repeat offender you will be refused access in the paddocks moving forward. Nothing other than dog waste and dog waste bags should be put in the bins e.g. no latex gloves, chewing gum, cigarettes, food etc in the dog bins.

7.1.2 Please discourage your dog from digging, this can make our fields unsecure and dangerous to others.

7.1.3 Any holes dug by your dog must be reported directly, Paw Paddock will send out someone from the maintenance team to come out and refill these – this is for safety and security reasons. Please contact Paw Paddock by emailing bookings@pawpaddock.co.uk or calling on 01243 963952.

7.1.4 Users must ensure the water hose is not left running after use.

7.1.5 Do not drop litter or leave toys or uneaten treats in the field or in the shelter. Dogs may swallow them and become ill so take everything home with you at the end of your session. Also, this makes for a lovely clean environment for all the dog walking community.

7.1.6 Paw Paddock take no responsibility for any dog that gets unwell or dies from anything ingested or encounters at any paddock. We also accept no liability for any costs/expenses or other liability incurred by you during the use of the paddock.

7.1.7 No smoking anywhere on site.

7.1.8 Your booking is for the purposes of dog exercise only, no barbeques, alcohol etc are permitted in the fields.

7.1.9 Paw Paddock do not allow anyone to operate or release any high-flying object (including a drone), or permit this, while using the field. 

7.1.10 Please ensure you are abide to the local bi-laws, you can refer to the relevant local authority website.

 7.2 Etiquette before you arrive at Paw Paddock

7.2.1 Do not bring your dog to the field if they are or have been unwell in the last 48 hours or your vet has advised to not exercise or socialise with others. Doing so could be harmful to your dog(s) and other dog(s).

7.2.2 If your dog is unwell in the field, you must clean up all mess and make sure that the paddock is left clean for the next user. If there isn’t a way to clear up this mess then please contact Paw Paddock straight away on 01243 963952 so that they can take action.

7.2.3 If your dog has shown signs of Kennel Cough, Sickness or Diarrhoea in the past 72-hours, you should not visit Paw Paddock under any circumstance.

7.2.4 Your dog(s) must be microchipped (this is a legal requirement pursuant to The Microchipping of Dogs (England) Regulations 2016). 

7.2.5 Dogs must be regularly treated for flea, tick and worm prevention and be fully vaccinated.

7.2.6 Dogs listed under the Dangerous Dogs Act 1991 must comply with the following to use our paddocks:

You must provide your Certificate of Exemption via email once your booking is complete and prior to your session. Please send this along with your booking reference to bookings@pawpaddock.co.uk.

If you hold third-party public liability insurance covering your dog, you must provide a copy via email along with your Certificate of Exemption and booking reference to bookings@pawpaddock.co.uk prior to your session. If your third-party public liability insurance has expired from the 1st July 2026, you acknowledge that you are visiting uninsured and that Paw Paddock strongly recommends obtaining cover. In the absence of insurance, you accept that any liability arising from the actions of your dog — including injury to any person or animal, or damage to property — rests with you as the owner, and that Paw Paddock will not be held responsible for incidents caused by your dog.

The dog must be neutered in line with government requirements.

The dog must be microchipped.

The dog must be kept on a lead and muzzled until you have entered our secure parking area, entered the field, and closed the gate behind you — you may then remove the lead and muzzle.

The dog must be put back on a lead and muzzled before opening the gate to leave the field.

If you have more than one dog in your household (with only one banned breed), they may use the field together with a minimum of one handler. All dogs' leads may be removed once inside the field, including the banned breed dog, though it is preferred that the banned breed dog remains muzzled.

If you have more than one banned breed dog in your household, they may come together, but each banned breed dog must have its own handler aged 16 or over.

If you visit with a banned breed dog alongside dogs from a different household, the banned breed dog must remain muzzled and on a lead at all times, with a minimum of one handler aged 16 or over per banned breed dog.

If any members of the public and their dogs are present in or around the area, the banned breed dog must remain on the lead and muzzled at all times.

Children under 12 must not be left in unsupervised close contact with a banned breed dog at any time during your visit.

The Landowner/Paw Paddock accepts no liability for the death of, or injury to, any person or dog, or for damage to any property. We also accept no liability for any losses, claims, actions, damages, costs, expenses, or other liability incurred during use of the paddock.

8.0 Gift Vouchers and Promotional Codes

8.1 When you purchase a gift voucher for someone else you will receive a confirmation email and the email will be sent directly to the recipient, unless specified.

8.2 When you receive a gift voucher, you will have a code to enter at checkout, if you don’t use the full balance of the voucher the remaining will be added as credit to your account. If you do not use the voucher within the year, it will be irredeemable against our services.

8.3 Promotional codes cannot be applied to previously placed orders.

8.4 Promotional codes are not transferrable or redeemable for cash or credit.

8.5 Promotional codes that offer a percentage off cannot be combined with other percentage off promotional codes.

8.6 To apply a promotional code, you must enter it prior to completing the order.

8.7 Promotional codes can be single or multiple use. If applicable, be sure to check the promotional code's specific terms and conditions for more information.

8.8 Promotional codes cannot be used in conjunction with pre-existing credit. We are unable to add discount to sessions once they have been paid for.

8.9 Pre-existing credit on your Paw Paddock account cannot be applied to the payment of a Gift Voucher.

9.0 Indemnity

As a customer of Paw Paddock, you agree to indemnify Paw Paddock and the Land Owner against any losses, claims, actions, damages etc arising from your use of the field and the behaviour of your dog both in and outside of the field including were a dog has bitten somebody or another dog.

10.0 Updates

10.1 Paw Paddock may need to vary these Terms and Conditions from time to time, so make sure to check back on our website frequently: www.pawpaddock.co.uk.

10.2 By making a booking, you agree to abide by the Terms and Conditions on the website at the time of making your booking.

10.3 Paw Paddock reserve the right to amend the Terms and Conditions between the time of the booking and your time slot, and if we do so they will contact you and provide the new Terms and Conditions. You have the right to cancel your booking once viewing the updated Terms and Conditions and please contact Paw Paddock to do so on 01243 963952.

10.4 In the event of any inconsistency between the terms and conditions, the copy that are visible on the Paw Paddock website take precedence and they can only be updated in writing not verbally or in person.

11.0 Personal data

11.1 We require some of your personal data to allow you to book with us. This data collected is; First Name, Last Name, Contact Number, Postal Address, Email Address and Vehicle Registration Number. This data is required to enable Paw Paddock to provide their service to the customers, to contact you in case of an emergency or changes to your booking and for record keeping relating to the use of fields. Your data is stored with the Paw Paddock online booking system provider and 3rd party email platform Mailchimp.

11.2 Refer to Paw Paddock Privacy and Cookie Policy for further details: https://pawpaddock.co.uk/privacy-and-cookie-policy/